Customer Operations Associate — AI & Data

* 🎒 **Experience**: 1–2 years in Customer Care/Operations/Support (internship/alternance included) with a genuine appetite for learning and improving processes. * ✍️ **Communication**: outstanding writing in French and English, clear and empathetic tone. * 📊 **Data**: data-driven mindset: you’re comfortable reading reports, building basic dashboards, or setting up a Google Sheets tracker; you use numbers to make decisions, not just describe them. * 🤖 **AI mindset**: genuine curiosity for AI tools and how they can improve day-to-day operations; you’ve experimented with Dust, ChatGPT, or similar tools and want to go further: you build, you don’t just talk about it. * ⚙️ **Execution**: strong organization and prioritization in a fast-paced environment; detail-oriented without losing sight of priorities. * 💬 **Collaboration tools**: comfortable with Slack, Notion, or similar async tools. * 💪 **Comfort with women’s health topics** (pelvic floor, vaginal health, postpartum recovery, female intimacy). * ➕ **Nice to have**: Shopify experience; familiarity with 3PL environments; exposure to no-code tools (n8n, Make, Zapier or similar). * 🇬🇧 **Professional English** (written and spoken).