Alternance - IT Infrastructure Project Management Officer H/F/X – October 2026

Apprenticeship to be filled in October 2026

Based in Neuilly-sur-Seine

CHANEL, founded by Gabrielle "Coco" Chanel in 1910, is a renowned French luxury house known for its timeless elegance and innovative designs. It has significantly influenced fashion with the classic CHANEL suit and the little black dress, and excels in watches, fine jewelry and fragrance and beauty products.

CHANEL TECH_ invests in providing luxury products and experiences to clients, and advanced technologies to enhance employee and partner productivity.

Global Infrastructure Services (GIS) designs and delivers infrastructure services to Chanel entities, ensuring seamless governance and efficient service delivery. GIS Business Partners act as "proxy CTOs" for Divisions and Corporate, overseeing infrastructure-related projects such as setting up new business services and implementing new technologies. Project managers ensure the successful delivery of these projects.

The IT Infrastructure Project Management Officer (PMO) reports directly to the Infrastructure Business Partner and plays a key role in managing the Infrastructure Project Managers Team and their activities. The main mission is to coordinate with the GIS Project Manager Team and provide a comprehensive view of project activities.

There are four main types of projects:

• Real Estate and Industrial: Setting up local infrastructures for real estate and industrial applications.
• Digital and Retail: Implementing infrastructures for digital applications and new services in boutiques.
• Enterprise Core Processes: Supporting backbone processes like ERP, Finance, HR, and Legal.
• Data and Innovation: Managing data and implementing innovative solutions like Artificial Intelligence.

Also, IT for IT projects (e.g., set up of new Network services, Infrastructure renewal, etc.) are becoming increasingly complex, requiring more transversal coordination from Project Managers. The PMO helps improve the maturity and quality of Project Management activities and communicates about these activities.

What impact you create at Chanel

Animation of the GIS Project Managers community

Participate and drive the weekly meetings with Project Managers to share updates about their activities. Plan ad hoc presentations with GIS Service Line Owners to share about services and improve awareness.

Participate to the qualification of new projects

In coordination with the Infrastructure Business Partners , understanding of the business and functional requirements and stakeholders that aim to launch a new project. Evaluation of GIS services offered and of the teams involved to deliver and support the project roadmap.

Continuously improve the Project Management best practices

Participation in the identification and oversee the improvements in the project management processes and tools (e.g., new Project Manager onboarding tool, project plan, project documentation, reports to be shared with different audiences, etc.).

Keep up to date the Project Portfolio and the follow up of activity KPIs

Be responsible of the update of the Project Portfolio and the related KPIs (e.g., number of new projects, number of closed projects, Go Live dates, etc.). Reports preparation and presentation during internal meetings to share major information about project management activity.

Contribute to the capacity planning definition and the follow up the Project Managers activities

Validate, with each project manager, the charge for each project and update the capacity planning to follow up activities and suggest the allocation of the appropriate resources to new incoming projects.

Contribute to follow up the budget of the department

Help the Business Partners in the administrative tasks (e.g. purchase order preparation and follow up). Follow up of the budget: forecast vs actuals. Be sure that each Project Manager declares the time spent on the appropriate tool.

You are energised by

Tech and how it is used to enable the Businesses

The projects you’re going to look after are key enablers for Chanel businesses: the position offers a wide view on how Tech is deployed and delivers services.

Understanding How To Deploy a Tech Solution

As a PMO you’ll be in a posture to see all the required steps to put in place a Tech service: from the very early stages of framing the actions and the workload to how it is delivered and maintained afterwards.

International and dynamic environment

You will be working mainly with 7 Infrastructure Business Partners, between 15-20 project managers on topics covering most of Chanel organization worldwide

What you will bring

General Requirements

• Student of a master’s degree in engineering, computer science or economics.
• Ideally with an initial work experience
• Bilingual French/English written and spoken.

Business Acumen

• Ability to build relationships with stakeholders.
• Understanding of the organizations’ goals and objectives.

Multicultural and multifunctional leadership

• Ability to develop and use collaborative relationships to facilitate the accomplishment of goals.
• Results oriented, and demonstrate a “can-do” attitude – adaptability, flexibility, and resourcefulness.
• Experience working effectively in a team-oriented, collaborative environment.

Communication Abilities

• Written and oral communication to clearly explain around activities and related KPIs

Technical Abilities

• Understanding of project management principles.
• Understanding of IT Infrastructure technologies and services.
• Experience on Microsoft Office (Power Point, Excel, Word)

What Chanel can offer you

In this role, you will deepen your project management expertise end‑to‑end—learning how to frame initiatives in a fast‑moving environment, align delivery with strategy, manage budgets and workload, and steer execution through to closure. Working with a broad, international community of Infrastructure Business Partners and Project Managers, you will thrive in a truly multicultural setting while strengthening your stakeholder management and communication skills. You will also gain a concrete understanding of what it takes to enable CHANEL’s Businesses through technology: how infrastructure services are set up, governed, delivered and sustained to support the Maison worldwide.

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.